Consumer Concerns

REX Home Loans, LLC takes its consumer satisfaction responsibilities seriously. All consumers who wish to register a complaint will be afforded the following rights:

• An easy method by which to register their complaint.
• An ability to register a complaint in writing or verbally.
• A written response to their complaint within 30 calendar days.
• If applicable, one or more complaint resolution proposals.
• All consumer complaints will be reviewed by the President of REX Home Loans, LLC.

Complaints received through an intermediary, such as, a regulator will be handled in the same manner as noted herein. However, if state regulations are more stringent than those noted herein, then state regulations shall control.

Consumers may register a complaint in any of the following manners:

• Email us at consumerconcerns@rexhomeloans.com and explain the basis for your complaint. Your complaint will be forwarded to the President’s email.

• Write a letter to:

  Consumer Concerns c/o REX Home Loans, LLC
  Attn: President
  236 S Washington Street
  Suite 202
  Naperville, IL 60540
  

• Call our Consumer Concerns Hotline at 1 (800) 539-0150 and leave a message.